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Felix Nakamura
felix.nakamura@cus_teamflow_175.demo· Scale (17 seats)
Continue automated recovery: but watch closely
$12,996.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $1,083.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$1,083.00
Decline
soft
Detected
3d ago
May 20
Customer age
189d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_175
Customer sinceNov 2025
RecoveredMay 22, 2026
Email engagement
Emails sent1
Opened0 of 1
Clicked0 of 1
Recovery methodStripe retry
Previous failures (1)
67d agoexpired$1,083.00
Recovery timeline
3 of 3 steps executed↺
4hr retryRetry failed
3d agoExecuted May 20, 2026
✉
Day 1 emailEmail sent (AI)
2d ago"Your payment did not go through"
Executed May 21, 2026
○ Not opened○ Not clicked
↺
Day 2 retryPayment recovered
1d agoExecuted May 22, 2026
Payment recovered
$1,083.00 recovered via Stripe retry · 1d ago
$1,083.00