Recovery sequence
Live performance data from your recovery emails
Step performance
Recovery includes customers who updated payment after reading the email, even without clicking the tracked link.
Insufficient funds and generic declines. Recova sends an email then retries the payment after 48 hours.
Day 1 email
1 hour after failureLatest subject: Your Growth plan payment didn't go through
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Hey Alex,
Your bank declined the $99 charge for your Growth plan. It happens sometimes, usually just a temporary thing on their end.
You can fix it here:
https://billing.stripe.com/p/session/[LINK]
Thanks,
Teamflow
48hr retry
48 hours after failureAutomatic retry. No email sent.
Day 3 email
72 hours after failureLatest subject: Your payment didn't go through
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Hi Carmen,
Your card was declined when we tried to charge for your Growth plan. It happens sometimes with temporary holds or processing issues on the bank's side.
Update your payment method here:
https://billing.stripe.com/p/session/[LINK]
That'll get everything sorted.
Thanks,
Teamflow
Day 7 email
168 hours after failureLatest subject: Your Teamflow account will pause soon
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Hey Sam,
Your payment has been declined three times now. If we can't process a new one, we'll have to pause your account. I don't want that to happen, especially after seven months.
Your bank is blocking the charge for security reasons (the code is "do_not_honor"). Just update your payment method here and you'll be good to go.
https://billing.stripe.com/p/session/[LINK]
Thanks,
Teamflow
Expired card declines. Recova sends emails only. Retrying an expired card never succeeds.
Day 1 email
1 hour after failureLatest subject: Your card on file expired
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Hey Sam, your card for the Growth plan expired and we couldn't process the payment.
Update your payment method here: https://billing.stripe.com/p/session/[LINK]
Thanks,
Teamflow
Day 3 email
72 hours after failureLatest subject: Your card expired, need to update
Processing errors and issuer timeouts. Recova retries first, then emails if retries fail.
4hr retry
4 hours after failureAutomatic retry. No email sent.
48hr retry
48 hours after failureAutomatic retry. No email sent.
Day 3 email
72 hours after failureLatest subject: Your Teamflow payment didn't go through
Fraud flags and security holds. Recova sends reassurance emails. Retries are not attempted.
Day 1 email
1 hour after failureLatest subject: Your bank flagged our charge
▸Preview latest email
Hey FieldFlow,
Your bank flagged our recent charge as lost card activity, so the payment didn't go through. This usually happens when a card gets reported lost or replaced.
Update your payment method here:
https://billing.stripe.com/p/session/[LINK]
That'll get you back up and running.
Thanks,
Teamflow
Day 3 email
72 hours after failureLatest subject: Your bank blocked the charge