← Back to paymentsfailed_unrecovered
Felix Nakamura
felix.nakamura@cus_teamflow_175.demo· Scale (17 seats)
Continue automated recovery: but watch closely
$12,996.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $1,083.00/mo)
Confidence: low·Phase 1 rules · live signal
Amount
$1,083.00
Decline
expired
Detected
67d ago
Mar 17
Customer age
189d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_175
Customer sinceNov 2025
Recovery timeline
6 of 6 steps executed✉
Day 1 emailEmail sent (AI)
66d ago"Your card has expired"
Executed Mar 18, 2026
✓ Opened 66d ago✓ Clicked 66d ago
✉
Day 3 emailEmail sent (AI)
64d ago"Your card still needs updating"
Executed Mar 20, 2026
✓ Opened 64d ago✓ Clicked 64d ago
✉
Day 7 emailEmail sent (AI)
60d ago"Account access at risk"
Executed Mar 24, 2026
✓ Opened 60d ago✓ Clicked 60d ago
✉
email_day14Email sent (AI)
53d ago"Two weeks with no card on file"
Executed Mar 31, 2026
✓ Opened 53d ago✓ Clicked 53d ago
↺
retry_day21Card declined
46d agoExecuted Apr 7, 2026
✉
email_day30Email sent (AI)
37d ago"Final notice on your expired card"
Executed Apr 16, 2026
✓ Opened 37d ago✓ Clicked 37d ago