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Carmen Castro
carmen.castro@cus_teamflow_132.demo· Growth (with add-on)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer engaging with email; not enough history to predict recovery rate. Watch closely.
Engagement: green (5 sent, 1 opened, last open 9 days ago)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $149.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$149.00
Decline
expired
Detected
35d ago
Apr 18
Customer age
84d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_132
Customer sinceFeb 2026
Recovery timeline
6 of 6 steps executed✉
Day 1 emailEmail sent (AI)
34d ago"Your card has expired"
Executed Apr 19, 2026
○ Not opened○ Not clicked
✉
Day 3 emailEmail sent (AI)
32d ago"Your card still needs updating"
Executed Apr 21, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
28d ago"Account access at risk"
Executed Apr 25, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
21d ago"Two weeks with no card on file"
Executed May 2, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
14d agoExecuted May 9, 2026
✉
email_day30Email sent (AI)
5d ago"Final notice on your expired card"
Executed May 18, 2026
○ Not opened○ Not clicked