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Carmen Castro
carmen.castro@cus_teamflow_132.demo· Growth (with add-on)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer engaging with email; not enough history to predict recovery rate. Watch closely.
Engagement: green (5 sent, 1 opened, last open 9 days ago)Recovery history: unknown (fewer than 3 prior failures)Value: high (top 25%, $149.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
4d ago
May 19
Customer age
84d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_132
Customer sinceFeb 2026
Recovery timeline
4 of 8 steps executed↺
4hr retryRetry failed
4d agoExecuted May 19, 2026
✉
Day 1 emailEmail sent (AI)
3d ago"Your payment did not go through"
Executed May 20, 2026
○ Not opened○ Not clicked
↺
Day 2 retryRetry failed
2d agoExecuted May 21, 2026
✉
Day 3 emailEmail sent (AI)
1d ago"Your payment didn't go through"
Executed May 22, 2026
○ Not opened○ Not clicked
✉
Day 7 emailpending
Scheduled May 26, 2026
✉
email_day14pending
Scheduled Jun 2, 2026
↺
retry_day21pending
Scheduled Jun 9, 2026
✉
email_day30pending
Scheduled Jun 18, 2026